Shipping Policy

Free Shipping Across Australia

We are pleased to offer free standard shipping on all orders to addresses within Australia. No minimum purchase is required.

Order Processing Time

All orders are processed and dispatched from our warehouse in Rydalmere, NSW.

Our processing schedule is as follows:

• Monday to Saturday: Orders placed before 6:00 PM Sydney time (AEST/AEDT) are typically processed on the same day.
• Orders placed after 6:00 PM Sydney time or on Sundays/public holidays will be processed on the next business day.

We aim to dispatch orders within 1-2 business days of receiving your order. Please note that processing times may be slightly longer during promotional periods or peak seasons.

Remote and Inaccessible Areas

Please note that we are unable to deliver to certain remote or inaccessible locations within Australia. If our courier partners indicate that your delivery address cannot be serviced, we reserve the right to cancel your order and provide you with a full refund. We will notify you promptly if this situation occurs.

Delivery Timeframes

Once dispatched, delivery typically takes 2-7 business days to reach most metropolitan areas across Australia. Delivery to regional and remote areas may take longer. Please note these are estimated timeframes only and not guaranteed delivery dates.

Shipping Service Provider

We partner with Australia Post and other reputable courier services for reliable nationwide delivery. The specific carrier used for your order will be selected based on your location and the most efficient service available.

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package online. You can also check your order status by logging into your account on our website.

Delivery Address Requirements

• Please ensure your delivery address is complete and accurate at checkout, including unit/apartment numbers and correct postcodes.
• We cannot be held responsible for delays or additional charges resulting from incorrect address information provided by the customer.
• For security reasons, we cannot redirect packages once they have been dispatched.

Receiving Your Delivery

• Most deliveries do not require a signature. The courier may leave the parcel in a safe place at the delivery address.
• It is the customer's responsibility to ensure someone is available to receive the delivery or to arrange a safe drop-off location.
• Please inspect your package upon receipt for any obvious damage.

Order Cancellations

• Orders may be cancelled free of charge if the cancellation request is received before the package has been dispatched.
• Once an order has been dispatched, it cannot be cancelled. If you wish to return an item that has already been shipped, please refer to our Returns Policy for instructions. Note that return shipping costs and any applicable restocking fees will be the customer's responsibility.

Delivery Issues

We understand that sometimes issues can occur during transit. If you experience any of the following problems, please contact us immediately:

1. Package Not Received: If your tracking shows delivered but you have not received the package, please first check with your neighbours and your local post office. If still not located, contact us within 3 business days of the marked delivery date.
2. Damaged Package: If your package arrives damaged, please take photos of the shipping box and the damaged product before opening it fully, if possible. Contact us within 48 hours of receipt.
3. Lost in Transit: If your tracking information has not updated for an extended period (exceeding the estimated delivery timeframe by more than 3 business days), please contact us.

How to Report an Issue

For any shipping-related issues, please email us at sales@fapo.com.au with the following information:

• Your order number.
• A clear description of the issue.
• For damaged items: photos of the shipping box and damaged product.

We will investigate the issue with the carrier and respond to you within 1-2 business days.

International Shipping

Currently, we only ship within Australia. We do not offer international shipping services.

Policy Updates

FAPO reserves the right to update this shipping policy at any time. Any changes will be posted on this page.