Return Policy

30-Day Easy Return Policy

We offer a 30-day return policy from the date of delivery. To be eligible for a return, the item must be unused, uninstalled, and in its original condition with all packaging, tags, accessories, documentation, and protective materials intact.

Return Eligibility

We Cover Return Costs (Faulty or Our Error)

We will cover all return shipping costs and provide a full refund (including original shipping costs) if the return is due to:

• Defective or faulty products (manufacturing defects)
• Incorrect item shipped (wrong product or specification)
• Damaged during shipping (must be reported within 48 hours of receipt with photographic evidence)
• Missing parts or components from the original package

Customer Covers Return Costs (Customer-Initiated Returns)

If the return is due to:

• Change of mind or no longer needed
• Ordered incorrect product

Then the customer is responsible for:

1. All return shipping costs
2. A 10% restocking fee (calculated from the original purchase price, excluding shipping)

Items That Cannot Be Returned

The following items are NOT eligible for return under any circumstances:

• Used, installed, modified, or damaged products (including products with signs of installation attempts, wear, or alteration)
• Special or custom orders (items made to specific customer specifications or modified per request)
• Items without valid proof of purchase (original order number and purchase receipt)
• Products missing original packaging, accessories, manuals, hardware, or tags
• Items damaged due to misuse, improper installation attempts, or neglect
• Clearance, liquidation, or final sale items
• Products marked as "non-returnable" or "special order" on our website
• Opened electrical components or electronic control units (ECUs)
• Cut or modified suspension components, bushings, or mounting hardware
• Gift cards or vouchers

Return Process and Timeline

The complete return process typically takes 7-14 days from when we receive your returned item until your refund is processed. Here are the detailed steps:

1. Customer Ships Item Back

• You are responsible for shipping the item back to us (except for faulty/damaged items where we provide a prepaid label)
• Use a trackable shipping service and keep your tracking number
• Ensure the item is properly packaged to prevent damage during transit

2. We Receive the Return

• Our warehouse receives your returned package
• We confirm the RMA number and match it to your return authorization

3. Warehouse Inspection

• Our quality control team inspects the returned item
• We verify the item meets our return conditions (unused, uninstalled, complete, original packaging)
• Inspection typically takes 3-5 business days (may be longer during promotional periods or peak seasons)

4. Refund Processing

• Once inspection is complete and return is approved, we process your refund
• Refunds are issued to your original payment method
• Bank processing times vary but typically take 3-5 business days
• You will receive a refund confirmation email

Total Timeframe: 7-14 days from when we receive your return

How to Initiate a Return

1. Contact Us for Authorization (Required)

Email us at sales@fapo.com.au within 30 days of delivery with:

• Your order number and purchase date
• Reason for return

2. Await Return Authorization

We will review your request and respond within 1-2 business days with:

• Return authorization and RMA number (if approved)
• Return instructions and shipping address

3. Package and Ship the Item

• Pack the item securely in its original packaging with all protective materials
• Include all accessories, hardware, manuals, and components
• Attach the RMA number clearly on the outside of the package
• Use a trackable shipping service
• Keep your shipping receipt

Refund Details

• Inspection Period: 3-5 business days upon receipt (may extend during promotions)
• Approved Refunds: Processed within 3-5 business days after inspection approval
• Total Processing Time: 7-14 days from receipt to refund
• Refund Amount: Purchase price minus any applicable restocking fees
• Original Shipping Costs: Non-refundable for customer-initiated returns
• Restocking Fee: 10% for customer-initiated returns

Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us within 48 hours of delivery
2. Provide clear photos showing:
   • The damage/defect from multiple angles
   • The shipping box and packaging
   • The product labels, part numbers, and serial numbers
3. We will arrange a prepaid return label and replacement/refund

Exchanges

We do not offer direct exchanges. To exchange an item:

1. Return the original item following our return process
2. Place a new order for the desired item
3. Refund for the returned item will be processed separately

Australian Consumer Law

Our returns policy operates alongside your rights under the Australian Consumer Law, which provides guarantees that cannot be excluded, including guarantees as to acceptable quality and fitness for purpose.

Policy Applicability

This policy applies only to products purchased directly from fapo.com.au or fapo.au.

Marketplace Purchases: Products purchased through Amazon, eBay, etc. are subject to the respective platform's return policies.

Last Updated: 20 Jan 2026